You already know your organisation has Salesforce Agentforce included in your Salesforce package, but are you actually using it? Many organisations have access to this powerful AI tool but fail to take full advantage of its capabilities. If you’re not leveraging Agentforce yet, this blog will help you understand why you should start using it today and how doing so can be a real game-changer for your team.
You Have Agentforce – Why Aren’t You Using It?
We’ve seen multiple cases of organisations having Agentforce included in their Salesforce package but failing to use it effectively. The most common reasons include a lack of awareness, concerns over pricing, or simply not understanding how it can benefit day-to-day operations. However, the reality is that you already have access to a powerful AI tool that could completely revolutionise your internal workflows, costs, and efficiency within your organisation.
Agentforce only charges come from usage, meaning if you don’t use it, it’s a wasted resource. Instead of paying for additional automation tools or customer support solutions, Agentforce accomplishes all of this and more.
How Does the Pricing Work?
If pricing concerns have held you back, it’s important to understand that costs are only incurred based on usage. The pricing structure includes three key components:
- Conversations: $2 (approx £1.58) per conversation beyond the free limit
- Einstein Requests: Approximately $0.015 (approx £0.012) per response, depending on word count and AI model used
- Data Services Credits: Used when accessing business knowledge bases, processing documents, or running queries
Salesforce provides a one-time free allocation of 1,000 conversations across your production and sandbox orgs. This means you can test and implement Agentforce in real workflows before worrying about costs. For small organisations, this may even be enough to use Agentforce without ever paying anything.
How to Quick Start Agentforce Today
If you have Agentforce but haven’t used it yet, here are three easy steps to get started:
- Identify a Use Case – Start small with a simple workflow, such as a customer enquiry or internal AI assistance for support teams.
- Activate Agentforce – Ensure that Agentforce is enabled in your Salesforce setup. Your Salesforce admin can verify this in your digital wallet.
- Leverage Free Credits – Use the initial 1,000 free conversations to see how Agentforce performs without incurring costs.
What Benefits Agentforce Unlocks
It’s important to remember that Agentforce is more than just an AI-powered chatbot. Agentforce empowers organisations to automate routine tasks, reducing the time employees spend on repetitive work. This allows your team to focus on high-value tasks that drive growth. With its AI-driven automation, Agentforce helps streamline workflows, leading to increased efficiency and improved productivity across departments.
Agentforce enables round-the-clock support, ensuring that customers receive instant responses, improving customer experience and satisfaction. Whether through chat, phone, or other digital interfaces, AI-powered interactions reduce wait times and deliver personalised support, strengthening customer relationships.
Agentforce also offers significant cost savings compared to human employees. If we imagine a highly efficient worker handling 120 conversations a day (2,400 per month), and that employee costs the company £6,000 per month (including salary, taxes, and overheads), then Agentforce reaches a break-even point. This makes it an attractive alternative for organisations looking to scale customer interactions without the high costs of additional human agents.
Aspire CRM – Your Salesforce Partner for Agentforce Support
If you feel like you need help getting started with Agentforce’s capabilities, Aspire CRM is here to support you. As a trusted Salesforce partner, we provide guidance on setting up and configuring Agentforce in your Salesforce environment, developing AI-driven workflows and training your team to ensure user adoption. Aspire CRM helps organisations like yours unlock the full potential of Agentforce, ensuring you’re not just using it, but using it effectively.
Why Let Agentforce Go to Waste?
If you’ve already invested in Salesforce and have Agentforce sitting unused, you’re leaving money and efficiency to waste. With free initial usage and flexible pricing, there’s no reason not to start testing Agentforce in your organisation today.
If Agentforce is enabled in your Salesforce account, start by using the free 1,000 conversations or reach out to Aspire CRM for our specialised guidance. Don’t let an already-purchased tool sit idle—activate Agentforce today!
