Salesforce Government Cloud
Improve the Citizen Experience with Saleforce Government Cloud!
Salesforce Government Cloud fundamentally changes the way government agencies operate and provide services to citizens. It offers a range of tools and services which enable public sector agencies to optimise their activities, increase efficiency and provide better service for the general public. Salesforce Government Cloud streamlines your tasks, manages your data more effectively and interacts with constituents in new and innovative ways.
With Aspire CRM’s expertise in Salesforce, we empower your government to achieve its objectives, whether it’s improving citizen services, optimising engagement with residents, or streamlining administrative operations. Through access to citizen data, facilitating informed decision-making, and personalised service delivery, salesforce Government Cloud allows you to create deeper connections with your constituents, ultimately enhancing the overall government experience.
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Increase in Service Efficiency
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UK Local Government Organisations using Salesforce see an Improvement in Citizen Engagement
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Of UK Local Government Entities using Salesforce Experience Significant Progress in their Digital Transformation journey
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Reduction in Security Incidents and Breaches
Citizen Enquiries
Salesforce Government Cloud allows data sharing between departments and functions, making management of citizen requests and enquiries simple. The answer to enquiries is easily available, eliminating frustratingly long wait times. The information provided is also accurate.
Citizen Self ServiceÂ
Public Sector agencies can set up online channels for citizens to access a variety of self service options with the Salesforce Government Cloud. Search and retrieval of data, form printing, and electronic transactions may also be part of this access.
Grants Management
Salesforce Government Cloud simplifies the Grants Management application. This is a lifecycle that shortens the process for both public authorities and their constituents, starting with initial reviews of applications to award grants, distribute funds and reports.
Emergency Program Management
In the event of an emergency, governments can respond more quickly and more intelligently, thanks to the data driven capabilities and analysis provided by Salesforce Government Cloud. When preparing budgets, developing strategy plans, and building new and sustaining current infrastructure, automated data analysis helps to improve the level of decision making.
Contract Procurement
Facilitate the relationship of public agencies with government contractors by providing an integrated and consolidated set of data from different governments. Contractors will receive more accurate information on future contracts, while government agencies will be able to gain details of the performance of past contracts and suppliers. Making the connection between public agencies and best available suppliers easier.
Digital Transactions
All the capabilities that are needed to allow digital transactions between different public sector agencies are provided by Government Cloud. To achieve the desired organisational outcome, these digital transactions can also be optimised and focused on individual customers or segments.
Reporting and Analytics
Aspire CRM would help public sector organisations leverage Salesforce’s reporting and analytics capabilities to gain insights and make data-driven decisions. They might design custom reports and dashboards tailored to the specific needs of the organisation, enabling them to track performance, measure outcomes, and demonstrate results.Â
Ongoing Support and Enhancement
After the initial implementation, Aspire CRM would provide ongoing support to the public sector organisation. They would address any issues, provide training and guidance for new features or updates, and offer continuous improvement by identifying opportunities for enhancement and optimisation.
Mulesoft Integrations
Integrating Government Cloud with Salesforce MuleSoft enables your local government to connect to its existing systems, databases, and other civic applications. The MuleSoft integration unlocks the full potential of your data, streamlining processes, and improving decision-making across various departments and services.
Managed Services
In order to assess your progress and success, manage change within your organisation as well as integrate new tools and technologies when they become available, you will need a long term strategy for continued success with Salesforce. Aspire CRM provides you with a flexible, scalable, and economical solution for the maintenance of your Salesforce without having to recruit additional fulltime or dedicated personnel.
Folkestone & Hythe Council
Folkestone and Hythe Council is a local government body that serves the district of Folkestone and Hythe in Kent, England. As a local council, it is responsible for providing a wide range of services to the community, including planning and development, waste management, housing, leisure and recreation, environmental health, and community services.
Durham County Council
Durham County Council is a prominent local government authority dedicated to serving its community with effective and efficient services. With a commitment to continuous improvement, the Council sought to enhance its case management process to better serve its constituents. They were in need of an effective Public Sector CRM solution.
Cormac
Formed in 2012 as a highways, engineering and construction specialist, Cormac is an arm’s length management organisation (almo), part of the Corsey Group of companies that is wholly-owned by Cornwall Council. they deliver these services to Cornwall Council, other public bodies, and a portfolio of private clients including major civil engineering contractors and consulting engineers.
Cantium Business Solutions
Cantium is a leading ICT partner offering customised IT solutions to the UK public sector and its supply chain. They redefine outsourcing by early engagement, precise requirements, and expert insights. As a LATCo owned by Kent County Council, they prioritise generating profit for community support.
National Disability Authority
The National Disability Authority (NDA) is an independent statutory body in Ireland that is responsible for promoting and supporting the rights and inclusion of people with disabilities. Established by the Irish Government, the NDA works to ensure that people with disabilities can fully participate in society, access their rights, and have equal opportunities in all aspects of life, including education, employment, healthcare, transportation, and more.
Speak to one of our Salesforce Government Cloud experts
If you have any enquiries regarding our range of services for your institution, don’t hesitate to get in touch with the dedicated team at AspireCRM. Our expertise can include Salesforce Public Sector Solutions, Salesforce Government Cloud, and Mulesoft Integrations. As one of the most established and trusted partners of Salesforce, we pride ourselves on our flexibility in delivering tailored solutions that perfectly align with the unique needs and preferences of our valued customers.