To further its mission of serving persons with disabilities and promoting Universal Design, the National Disability Authority sought a streamlined and efficient registration process for its users. They recognised the need for a custom-built registration portal that could cater to the specific needs of their user base while ensuring a user-friendly experience. Additionally, NDA desired to enhance user engagement and accessibility through a modern and intuitive platform. 

To address their unique requirements and create a seamless user experience, the National Disability Authority partnered with Aspire CRM. The key solutions applied were: 

• Development of a custom-built registration portal for streamlined user registration. 
• Implementation of Salesforce Experience Cloud for a modern and intuitive user platform. 

The collaboration between the National Disability Authority and Aspire CRM resulted in significant results and positive impacts on their user engagement and accessibility efforts: 

• Efficient User Registration: The custom-built registration portal streamlined the user registration process, making it more accessible and user-friendly for persons with disabilities. 
• Enhanced User Experience: The implementation of Salesforce Experience Cloud provided a modern and intuitive platform, enhancing user engagement and satisfaction. 
• Promoting Universal Design: The seamless and accessible user experience aligned with NDA’s mission of promoting Universal Design and ensuring inclusivity for all users. 
• Data-Driven Insights: Salesforce Experience Cloud provided valuable data-driven insights into user interactions and preferences, allowing NDA to optimise its services and offerings.