national disability authority logo

National Disability Authority

The National Disability Authority (NDA) was established on the 12th of June 2000 as an independent statutory body. NDA plays a crucial role in providing information and advice to the Government on policy and practices relevant to the lives of persons with disabilities. Additionally, NDA assists the Minister for Children, Equality, Disability, Integration, and Youth in coordinating disability policy and promoting Universal Design through its Centre for Excellence in Universal Design.
The Challenge

To further its mission of serving persons with disabilities and promoting Universal Design, the National Disability Authority sought a streamlined and efficient registration process for its users. They recognised the need for a custom-built registration portal that could cater to the specific needs of their user base while ensuring a user-friendly experience. Additionally, NDA desired to enhance user engagement and accessibility through a modern and intuitive platform. 

The Solution

To address their unique requirements and create a seamless user experience, the National Disability Authority partnered with Aspire CRM. The key solutions applied were: 

  • Development of a custom-built registration portal for streamlined user registration. 
  • Implementation of Salesforce Experience Cloud for a modern and intuitive user platform. 
The Results

The collaboration between the National Disability Authority and Aspire CRM resulted in significant results and positive impacts on their user engagement and accessibility efforts: 

  • Efficient User Registration: The custom-built registration portal streamlined the user registration process, making it more accessible and user-friendly for persons with disabilities. 
  • Enhanced User Experience: The implementation of Salesforce Experience Cloud provided a modern and intuitive platform, enhancing user engagement and satisfaction. 
  • Promoting Universal Design: The seamless and accessible user experience aligned with NDA’s mission of promoting Universal Design and ensuring inclusivity for all users. 
  • Data-Driven Insights: Salesforce Experience Cloud provided valuable data-driven insights into user interactions and preferences, allowing NDA to optimise its services and offerings. 

Solutions applied

salesforce experience cloud

Customer Success story

The adoption of a custom-built registration portal and Salesforce Experience Cloud empowered the National Disability Authority to serve persons with disabilities more effectively and promote Universal Design. Aspire CRM’s expertise in creating tailored solutions for unique requirements played a crucial role in helping NDA create a seamless and accessible user experience. By providing a modern and intuitive platform, NDA solidified its position as an organisation committed to inclusivity and enhancing the lives of persons with disabilities. The successful implementation showcased the power of cutting-edge CRM solutions in driving user engagement and accessibility in the realm of disability policy and practice.

NDA gave AspireCRM a Customer Satisfaction Rating of 3 out of 5 (Salesforce Survey) 

AspireCRM implemented a Experience Cloud and Service Cloud to assist us manage our engagements with other public bodies in Ireland. The end solution meets the business needs specified in the original RfQ and they were flexible in assisting us with change request


Increase in citizen engagement rates


Decrease in Support Costs


Increase in Case Resolution Speed


Increase in Employee Productivity

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If you have any enquiries regarding our range of services or are prepared to embark on a digital transformation journey for your business, don’t hesitate to get in touch with the dedicated team at Aspire CRM. Our expertise transcends industries, encompassing diverse business functions and organisations of various sizes. As one of the most established and trusted partners of Salesforce, we pride ourselves on our flexibility in delivering tailored solutions that perfectly align with the unique needs and preferences of our valued customers.