Increase customer satisfaction and transform support with the #1 platform for service.

About Salesforce Service Cloud

Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel – phone, email, chat, and more.

Support customers over their favorite channel.

Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

 

Improve support with AI built for the Salesforce Platform.

Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

 

See all the details of a case, at a glance.

Boost agent efficiency – and customer satisfaction – with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

 

Explore these platform features that take Service Cloud even further.

Deliver smarter service with a 360- degree view of every customer.

Help customers and agents with our mobile-first platform.

Customize and extend your service capabilities with easy-to-use platform tools.

Innovate faster on the platform that scales as you grow.

Relax knowing your data is safe and secure.