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Phone
01332 219027
Address
Denby Hall Business Park, 3 New Winnings Court, Ormonde Drive, Ripley DE5 8LE
F.A.Q.
Frequently Asked Questions
How long will it take for a member of the Aspire CRM team to reach out after I submit a contact form?
We strive to respond to all inquiries promptly. Typically, you can expect to hear back from us within 24-48 hours during business days. If you require urgent assistance, please indicate this in your message, and we will prioritise your request accordingly.
What are your business hours for customer support and consultation?
Our business hours for customer support and consultation are Monday to Friday, 9am – 5pm. You can expect our team to be available during these times to assist you with any questions or concerns regarding our Salesforce Support services.
How quickly can I schedule a consultation with a Salesforce consultant?
You can schedule a consultation with a Salesforce consultant by contacting us directly through our web form, phone, or email. We aim to accommodate your schedule and arrange consultations at your earliest convenience.
If I have an urgent issue with my Salesforce instance, how soon can I expect support?
For urgent issues with your Salesforce instance, we offer priority support in our Thrive Tier. You can expect expedited response times and swift resolution of critical issues to minimise downtime and impact on your operations.
Do you offer emergency support outside of regular business hours?
While our regular business hours apply for standard support, we understand emergencies can happen. Please contact us directly to discuss your specific needs, and we will do our best to provide assistance or make arrangements as necessary.
How can I track the progress of a support ticket or service request?
You can track the progress of your support ticket or service request through our dedicated customer portal or by contacting your assigned Salesforce consultant. We provide regular updates to keep you informed of the status and resolution timeline.
What happens if I exceed the allocated hours in my managed services plan?
If you exceed the allocated hours in your plan, we will discuss additional hours or services needed to meet your requirements. We aim to provide transparent pricing and ensure you are informed of any additional costs before proceeding.
Can I upgrade or downgrade my managed services plan if my business needs change?
Yes, you can upgrade or downgrade your managed services plan to better align with your evolving business needs. Contact us to discuss your requirements, and we will adjust your plan accordingly to ensure you receive optimal support and services.
