Relationship management is fundamental to success. Whether in the commercial or public sector, organisations are turning to customer relationship management (CRM) software to understand, engage, and retain their consumers. Yet, the unique needs of these diverse...

AgentForce is a new Salesforce product that empowers organisations to enable their own automated AI customer support systems. These AI-powered 'Agents' can interact with customers through various service channels—such as support chatbots, phone calls and other digital...

Salesforce Service Cloud is a platform that helps organisations manage service requests. Whether you are contacted via email, phone, social media or even text, Salesforce Service Cloud Features help you keep track of these conversations. The platform includes...