The healthcare landscape is undergoing a seismic shift. Payers—including insurance companies and health plan providers—must balance the demands of delivering efficient, member-centric services while managing increasingly complex administrative tasks. To thrive in this...
Salesforce and healthcare are quickly becoming highly effective collaborations to provide high-quality, patient-centred care while optimising processes and managing resources effectively. Salesforce CRM is widely known for revolutionising customer relationships and...
AgentForce is a new Salesforce product that empowers organisations to enable their own automated AI customer support systems. These AI-powered 'Agents' can interact with customers through various service channels—such as support chatbots, phone calls and other digital...
Salesforce Service Cloud is a platform that helps organisations manage service requests. Whether you are contacted via email, phone, social media or even text, Salesforce Service Cloud Features help you keep track of these conversations. The platform includes...
Salesforce Marketing Cloud is the most robust marketing platform, offering the most innovative technology for customer engagement, delivering personalised journeys, multi-channel campaigns, and data-driven insights. However, leveraging its full potential requires more...
When people hear the term CPQ—short for Configure, Price, Quote—they often think of industries centred around products and manufacturing. However, CPQ is also proving its value in professional services, especially for organisations seeking efficiency, accuracy, and...
As a Salesforce admin, staying ahead of Salesforce's regular updates is crucial for maximising your organisation's efficiency and leveraging the latest features. The Winter '25 Release, packed with exciting enhancements, will empower your Salesforce org. This blog...
In the fast-paced and complex world of transportation, managing customer relationships and streamlining operations are essential for success. Whether in logistics, freight, or auto transport, transportation companies need a robust CRM to handle the industry's...
Implementing Salesforce Commerce Cloud is just the beginning of optimising your e-commerce operations. While setting up the platform is a significant step, continuous support and training are essential to unlock its full potential. Even with a successful...
Nonprofit organisations in the UK and Ireland constantly seek innovative solutions to manage their operations better, engage donors, and measure impact. Salesforce Nonprofit Cloud offers a comprehensive platform designed to meet these needs, with powerful tools that...
