Artificial intelligence (AI) has evolved from being just a buzzword to a critical driver of efficiency and innovation in the financial sector. The integration of AI in banking and finance is revolutionising how financial institutions operate—enhancing decision-making,...
Professional Services Automation (PSA) is a strategic approach to managing service-based businesses. It integrates essential processes such as project management, resource planning, time tracking, and financial management. By implementing professional services...
To enhance engagement and drive desired outcomes, both public sector organisations and commercial enterprises are leveraging email marketing automation in Salesforce. By utilising Salesforce's pre-eminent automation tools, entities can deliver personalised content,...
Salesforce’s Spring ’25 release is almost here and it promises to bring with it a host of new and innovative features designed to revolutionise your Salesforce experience. From revolutionary AI-powered automation to enhanced user interfaces, this update has something...
The UK government has announced the AI Opportunities Action Plan, a transformative initiative designed to leverage artificial intelligence (AI) for economic growth and improved public service delivery. This bold strategy, supported by £14 billion in private...
When looking for a marketing tool for a nonprofit organisation, Salesforce Marketing Cloud offers the complete package. Salesforce Marketing Cloud for nonprofits provides a customer engagement platform that seamlessly manages lead generation, personalised...
The healthcare landscape is undergoing a seismic shift. Payers—including insurance companies and health plan providers—must balance the demands of delivering efficient, member-centric services while managing increasingly complex administrative tasks. To thrive in this...
Salesforce and healthcare are quickly becoming highly effective collaborations to provide high-quality, patient-centred care while optimising processes and managing resources effectively. Salesforce CRM is widely known for revolutionising customer relationships and...
AgentForce is a new Salesforce product that empowers organisations to enable their own automated AI customer support systems. These AI-powered 'Agents' can interact with customers through various service channels—such as support chatbots, phone calls and other digital...
Salesforce Service Cloud is a platform that helps organisations manage service requests. Whether you are contacted via email, phone, social media or even text, Salesforce Service Cloud Features help you keep track of these conversations. The platform includes...
