Data Center Portal
Data Center Portal (DCP) is a platform aiming to empower IT professionals, consultants, data center operators, and investors by providing accurate information and valuable resources while promoting progress and sustainability. Leveraging the power of Salesforce Experience Cloud, DCP utilises Salesforce as both a robust database for data sources and an intuitive platform to access these sources through powerful tools like report builder and comparisons, all within the Salesforce environment.
The Challenge
DCP approached Aspire CRM seeking assistance with the development of their platform, powered by Salesforce Experience Cloud. While Salesforce was utilised as a powerful database for data sources, DCP faced challenges in fully realising the value it could bring to their business and customers. They needed expert guidance to overcome these obstacles and leverage Salesforce to its full potential.
The Solution
Aspire CRM collaborated closely with DCP to comprehend their existing platform’s challenges and identify opportunities for improvement. The key solutions applied were:
- Implementation of Salesforce Experience Cloud for intuitive functionality.
- Salesforce Community implementation for data center operators’ self-management and audits.
- Enhancements to the platform for improved value delivery to the business and users.
The Results
The collaboration between Data Center Portal and Aspire CRM led to meaningful results and positive impacts on their platform and user experience:
- Enhanced Customer Experience: The Salesforce community implementation empowered data center operators to manage their accounts and conduct audits efficiently, leading to improved customer satisfaction.
- Efficient Data Access: IT professionals, consultants, and investors gained access to powerful tools like report builders and comparisons, all within the Salesforce environment, streamlining data access and analysis.
- Realised Platform Value: With the improvements made, Data Center Portal was able to unlock the full potential of Salesforce Experience Cloud, driving greater value to their business and customers.
- Promoting Sustainability: The platform’s capabilities supported DCP’s vision of promoting progress and sustainability in the data center industry by providing accurate and valuable information.
Solutions applied
Customer Success story
The partnership between Data Center Portal and Aspire CRM, combined with the successful implementation of Salesforce Experience Cloud and Salesforce Community, transformed DCP’s platform into a powerful resource for IT professionals, consultants, data center operators, and investors. By leveraging Salesforce’s capabilities, DCP solidified its position as an empowering platform in the data center industry, empowering users to make informed decisions while promoting sustainability and progress. Aspire CRM’s expertise in Salesforce technology played a crucial role in DCP’s journey to success, highlighting the power of innovative CRM solutions in driving user satisfaction and business growth in the digital era.
Data Centre Portal gave AspireCRM a Customer Satisfaction Rating of 5 out of 5 (Salesforce Survey)
“An incredible firm. I have used many developers in the past and am grateful to have found one that has not only fully understood our requirements but is able to go over and above to ensure that full requirements are delivered. Advice given would also provide us with the assurance that we can trust this partner as on most occasions, it was to ensure that we didn’t overspend or lead to more time without informing us of this first. Their understanding of SF was impeccable.
The understanding of our requirements and willingness to correct inevitable issues was incredible. Advice on the best approaches, without an agenda to increase scope and time. Understanding of SF and our platform, and how to integrate was outstanding. I have used many developers in the past and was one day hoping to find a firm like this that can take us to where we need to be and can ultimately trust.”
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Decrease in Support Costs
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Increase in Retention Rates
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Increase in Case Resolution Speed
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Increase in Employee Productivity
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