The datacenterportal team is made up of a group of like-minded data center engineers and specialists, who have identified a need for not only a directory of data centres but also it is about creating a repository of detailed technical information within that directory.
The Challenge
Data Center Portal (DCP) approached Aspire CRM seeking to maximise the value of their Salesforce platform. Despite leveraging Salesforce as a robust database for data sources, DCP struggled to harness its potential fully. They faced significant challenges in realising the platform’s full capabilities and delivering enhanced functionality to their business and customers. The existing setup hindered their ability to effectively manage data and provide a seamless experience for data center operators, impacting overall operational efficiency and user satisfaction.
▹ Underutilised Salesforce Capabilities: DCP was not fully leveraging Salesforce Experience Cloud to its maximum potential, limiting the effectiveness of their platform.
▹ Inefficient Data Management: The existing setup created challenges in managing and utilising data effectively, impacting decision-making and user experience.
▹ Limited Self-Management Options: Data centre operators lacked efficient self-management and audit capabilities, leading to increased dependency on support and slower processes.
▹ Fragmented User Experience: Users experienced a disjointed interface and inconsistent functionality.
The Solution
Aspire CRM partnered closely with Data Center Portal (DCP) to enhance their use of Salesforce Experience Cloud. We implemented Salesforce Experience Cloud to empower data centre operators with self-management and audit capabilities, significantly improving operational efficiency. Our team also performed custom enhancements to the platform, addressing existing limitations and ensuring it delivered more significant value to the business and its users. These improvements aimed to maximise Salesforce’s potential and align it with DCP’s strategic goals.
▹ Implementation of Salesforce Experience Cloud: We upgraded the platform to provide intuitive and user-friendly functionality, ensuring a better experience for the business and its customers.
▹ Salesforce Community Setup: Implemented a Salesforce Community to enable data centre operators to self-manage their accounts and conduct audits independently, reducing reliance on support and streamlining processes.
▹ Platform Enhancements: Made targeted improvements to the platform to unlock additional features and capabilities, thereby enhancing its overall value and effectiveness in delivering business and user benefits.
The Results
The upgraded Salesforce Experience Cloud platform markedly improved the customer experience, enabling data center operators to manage their accounts and conduct audits more effectively. IT professionals, consultants, and investors benefited from streamlined data access and analysis through new tools like report builders. The comprehensive enhancements unlocked the full potential of the Salesforce platform, driving increased value for DCP and advancing their sustainability objectives by providing accurate, actionable information to support industry progress.
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Improvement in operational efficiency
Boost in industry progress metrics
Increase in platform utilisation & overall value
WHAT our CUSTOMERS ARE SAYING
Customer Testimonials
“The process from our initial inquiry right through to project delivery was very smooth and professional. The team explained every step in detail and worked with our timelines for the project roll out which was very refreshing. As a small team, we had limited resources so having the dedicated support to help manage the set up was fantastic.”
“I would give 6-stars if i could to AspireCRM. They are a group of professional, passionate and talented individuals that understood my unique business model, my customers and my own unique process’s and subsequently built me an bespoke CRM system with Salesforce.”
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