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Folkestone & Hythe Council

Folkestone and Hythe District Council is a local government authority committed to serving the community with efficient and reliable services. As part of their services, they offer taxi driver exams to ensure the safety and quality of taxi services in the district. 
The Challenge

To enhance the efficiency of their taxi exam booking process, Folkestone and Hythe District Council sought a self-service solution that would allow taxi drivers to easily schedule their exam appointments online. They recognised the need for a user-friendly and automated platform to streamline the booking process and reduce administrative workload. 

The Solution

To address their challenges and provide a seamless booking experience, Folkestone and Hythe District Council partnered with Aspire CRM. The key solutions applied were: 

  • Implementation of Salesforce Scheduler for automated and efficient exam scheduling. 
  • Salesforce Experience Cloud implementation for a user-friendly self-service platform. 
The Results

The collaboration between Folkestone and Hythe District Council and Aspire CRM resulted in significant results and positive impacts on their taxi exam booking process: 

  • Streamlined Booking Process: The Salesforce Scheduler implementation streamlined the taxi exam booking process, reducing administrative workload and enabling drivers to schedule appointments efficiently. 
  • User-Friendly Platform: Salesforce Experience Cloud provided a user-friendly and intuitive self-service platform, enhancing the booking experience for taxi drivers. 
  • Increased Efficiency: The self-service solution and automated scheduling capabilities improved overall efficiency in managing taxi exams, ensuring smoother operations for the Council. 
  • Improved Customer Satisfaction: The user-friendly platform and automated booking process led to higher customer satisfaction among taxi drivers, fostering positive relationships with the Council. 

Solutions Applied

Salesforce experience cloud logo
Salesforce lightning logo

Customer Success story

The adoption of Salesforce Scheduler and Salesforce Experience Cloud empowered Folkestone and Hythe District Council to offer a streamlined and user-friendly taxi exam booking solution. Aspire CRM’s expertise in Salesforce technology played a crucial role in creating a self-service platform that simplified the booking process and enhanced the overall efficiency of managing taxi exams. By providing an automated and user-centric platform, the Council solidified its position as a reliable and customer-focused local government authority. The successful implementation showcased the power of cutting-edge CRM solutions in driving operational efficiency and customer satisfaction in the public sector.

“Working with the team at aspire CRM has been an absolute pleasure. They have walked us through every step of the process, from set-up to training our team on how to use the software. They always respond quickly and efficiently, and provide invaluable guidance throughout our journey. We are so glad that we chose aspire CRM – they have made our transition into this new system a breeze!”


Increase in citizen engagement rates


Decrease in Support Costs


Increase in Case Resolution Speed


Increase in Employee Productivity

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If you have any enquiries regarding our range of services or are prepared to embark on a digital transformation journey for your business, don’t hesitate to get in touch with the dedicated team at Aspire CRM. Our expertise transcends industries, encompassing diverse business functions and organisations of various sizes. As one of the most established and trusted partners of Salesforce, we pride ourselves on our flexibility in delivering tailored solutions that perfectly align with the unique needs and preferences of our valued customers.