NDA plays a crucial role in providing information and advice to the Government on policy and practices relevant to the lives of persons with disabilities. Additionally, NDA assists the Minister for Children, Equality, Disability, Integration, and Youth in coordinating disability policy and promoting Universal Design through its Centre for Excellence in Universal Design.
The Challenge
The National Disability Authority’s (NDA) existing system was cumbersome, lacked accessibility, and did not cater to the specific needs of their diverse user base. The NDA sought a streamlined, user-friendly solution that would simplify the registration process, enhance overall user engagement, and provide a modern, intuitive platform to better support its users. The challenge was to develop a custom-built portal that not only addressed these issues but also provided valuable insights to continuously optimise their services.
▹ Outdated System:The existing registration process was inefficient, inaccessible, and not user-friendly, making it difficult for individuals with disabilities to navigate.
▹ Need for Inclusivity: The NDA needed a platform that aligned with their mission of promoting Universal Design and ensuring all users could access their services.
▹ Lack of Engagement: The current system did not effectively engage users or provide a modern, intuitive experience, leading to lower user satisfaction and interaction rates.
▹ Limited Data Utilisation: The existing system lacked the capability to provide actionable insights, hindering NDA’s ability to optimise and personalise services for their users.
The Solution
Aspire CRM partnered with the National Disability Authority to deliver a comprehensive solution that addressed all these challenges. The project involved the development of a custom-built registration portal designed to be accessible and user-friendly for individuals with disabilities. Salesforce Experience Cloud was implemented to create a modern, intuitive platform that enhanced user engagement and satisfaction. The solution also included the integration of advanced accessibility features and a customisable user interface, ensuring that the platform met the diverse needs of NDA’s user base. Additionally, the use of data-driven insights enabled NDA to continuously optimise its services and offerings, further improving the user experience.
▹ Custom Registration Portal: Developed a user-centric portal that simplified the registration process, making it more accessible and easy to navigate.
▹ Experience Cloud Implementation: Leveraged Salesforce Experience Cloud to create a modern, intuitive platform that enhanced user engagement and satisfaction.
▹ Advanced Accessibility Features: Integrated features that ensured all users, regardless of ability, could interact with the platform seamlessly.
▹ Customisable Interface: Designed a user-friendly, customisable interface that catered to the specific needs of NDA’s diverse user base.
▹ Data-Driven Optimisation: Enabled continuous improvement of services through insights gained from Salesforce Experience Cloud.
The Results
The collaboration between NDA and Aspire CRM resulted in a transformative impact on the National Disability Authority’s operations. The custom-built registration portal significantly streamlined the user registration process, reducing the time and effort required for users to complete their registration. The implementation of Salesforce Experience Cloud provided a more engaging and intuitive platform, leading to higher user satisfaction and increased interaction rates. The platform’s alignment with Universal Design principles ensured that all users, regardless of ability, could access and benefit from NDA’s services.
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Increased Registration Efficiency
Enhanced User Engagement
Increase in Data-Driven Decision Making
WHAT our CUSTOMERS ARE SAYING
Customer Testimonials
“The process from our initial inquiry right through to project delivery was very smooth and professional. The team explained every step in detail and worked with our timelines for the project roll out which was very refreshing. As a small team, we had limited resources so having the dedicated support to help manage the set up was fantastic.”
“I would give 6-stars if i could to AspireCRM. They are a group of professional, passionate and talented individuals that understood my unique business model, my customers and my own unique process’s and subsequently built me an bespoke CRM system with Salesforce.”
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