The Challenge

Southwest CIT, a community healthcare provider operating across the south and southwest of Ireland, faced significant operational bottlenecks due to a fully manual patient referral and scheduling process. Referrals were being submitted via physical forms or emails, with no digital intake, automation or centralised patient view. The coordination of care — from referral submission to appointment scheduling — lacked visibility, efficiency and speed. To ensure timely, quality care in a growing and demanding environment, Southwest CIT needed to overhaul how patient information was processed, shared and actioned.

The Solution

Aspire CRM delivered a digital transformation powered by Salesforce Health Cloud and Field Service tools. The solution digitised referral intake, automated care scheduling and enabled mobile-first workflows for nurses in the field. Using intelligent document automation, custom referral forms, territory-based nurse assignment and centralised patient records, Aspire created a streamlined system that enabled real-time coordination between admins, nurses and patients.

The Results

The new digital referral management system has revolutionised how Southwest CIT operates. Admins now have real-time visibility and control over referrals and appointments, while nurses are equipped with the tools they need on the go. The unified Health Cloud solution has not only improved the speed and quality of patient care, but also reduced administrative burden and created a scalable model for future expansion.