Canterbury Christ Church University (CCCU) is a modern UK university based in Kent, known for its commitment to academic excellence, community engagement, and inclusive education. The university serves thousands of students across undergraduate, postgraduate, and professional courses, offering a supportive and innovative learning environment. With a focus on collaboration, employability, and student success, CCCU continues to invest in technology and partnerships that enhance the university experience for students, alumni, and staff alike.

The Challenge

As CCCU expanded its academic programmes and partnerships, the university recognised a need for a unified digital platform to improve engagement with students, alumni, and external partners. Existing communication tools were fragmented, with limited visibility across departments and a heavy reliance on manual processes for enquiries and requests. The lack of a single, connected portal meant that users often faced delays accessing information, while internal teams struggled to track interactions and engagement effectively.

The Solution

Aspire CRM partnered with Canterbury Christ Church University to deliver a tailored Salesforce Experience Cloud implementation designed to strengthen engagement and self-service capabilities. The new portal was configured with role-based access for students, staff, alumni, and external stakeholders — allowing users to access personalised content, submit requests, and engage with university services seamlessly. Dashboards and analytics were added to provide real-time insights into usage patterns and engagement levels, while training and governance frameworks ensured that internal teams could maintain and expand the platform effectively.

The Results

The new Salesforce Experience Cloud portal has transformed how Canterbury Christ Church University connects with its community. Students and alumni can now self-serve for information, access resources, and engage with the university directly — significantly improving response times and satisfaction levels.

Internally, the university has seen reduced administrative workload, faster case resolution, and greater visibility into engagement data. The platform has enabled a more proactive and collaborative approach to communication, helping CCCU strengthen relationships across its academic and external networks.