Dunwoody Building Legislation Ltd (DBL) is a specialist building control and compliance consultancy providing expert advice and inspection services across the UK. The company works with architects, developers, contractors, and local authorities to ensure every project meets the highest standards of building safety and regulatory compliance. With decades of experience, DBL has built a reputation for accuracy, integrity, and efficiency, helping clients navigate complex building legislation from planning to completion

The Challenge

As DBL’s client base and project volume expanded, managing enquiries, proposals, and compliance workflows through spreadsheets and manual systems became increasingly inefficient. Different teams tracked information in isolated tools, making it difficult to maintain visibility across projects, monitor pipeline progress, and ensure consistent client communication. Forecasting accuracy was also impacted by incomplete or outdated data. DBL needed a scalable CRM solution that would centralise their processes, improve collaboration, and support long-term growth.

The Solution

Aspire CRM implemented a tailored Salesforce Sales Cloud solution designed to reflect DBL’s unique building control and compliance workflow. The system provided a single source of truth for all enquiries, proposals, and client interactions, ensuring every opportunity was captured and tracked from first contact to completion.

The Results

Since implementing Salesforce Sales Cloud, DBL has achieved greater transparency, accountability, and efficiency across its operations. The business now has full visibility of every lead, enquiry, and project phase, allowing teams to manage workloads more effectively and respond to clients faster. Improved reporting and forecasting have also enhanced decision-making and resource planning.

The system has eliminated duplication, reduced administrative effort, and established a clear structure for growth — ensuring that DBL can continue to deliver exceptional service while maintaining compliance and operational control.