Harbor Solutions is a UK-based data protection and disaster recovery specialist, helping organisations safeguard critical information, strengthen cyber resilience, and maintain business continuity. Through its managed services, the company supports businesses across multiple sectors in protecting their data assets, ensuring compliance, and responding effectively to disruption. With continued growth and an expanding client base, Harbor Solutions remains committed to delivering reliable, transparent, and technology-driven protection services that help customers operate with confidence.

The Challenge

Over time, Harbor Solutions’ Salesforce Sales Cloud system had accumulated inconsistent and outdated data. Duplicate accounts, incomplete records, and irregular data entry made it difficult for sales and management teams to rely on reports or track accurate performance. This impacted forecasting, client segmentation, and overall sales efficiency. The lack of defined data governance also meant new records were often entered without standardisation, leading to further inaccuracies. Harbor needed a structured data cleanse to restore confidence in the system and ensure Sales Cloud could fully support its growth strategy.

The Solution

Aspire CRM worked closely with Harbor Solutions to perform a complete Sales Cloud data cleanse and optimisation. The Aspire team audited the CRM environment, identified data duplication patterns, and implemented a comprehensive clean-up strategy to merge, validate, and standardise all key records. Custom validation rules and deduplication tools were configured to maintain ongoing accuracy, while new data governance processes were introduced to enforce structure and consistency across teams. Aspire also provided user training to embed best practices and ensure sustainable data hygiene moving forward.

The Results

Following the Salesforce data cleanse, Harbor Solutions gained complete trust in the accuracy and reliability of its Sales Cloud system. Reports and dashboards now provide precise insights into performance, improving strategic decision-making and forecasting accuracy. Teams are more efficient, spending less time correcting data and more time engaging with customers and developing new business opportunities.

The implementation of governance protocols ensures that the system remains accurate and sustainable, positioning Harbor Solutions for future growth and continued operational excellence.