Hydro is a dedicated sprinkler specialist using cutting-edge technology to deliver transparency, efficiency, and control across every stage of project delivery. Through its innovative online portal, Hydro provides live updates, VR walkthroughs, and AI-driven project planning, ensuring clients benefit from real-time visibility, smarter solutions, and seamless project execution that saves both time and cost.

The Challenge

Hydro’s rapid growth and expanding client base made it increasingly difficult to manage sales enquiries and track opportunities effectively. The company relied on manual processes and disparate systems, leading to inconsistent communication, missed follow-ups, and limited visibility into the sales pipeline. This lack of structure hindered their ability to forecast performance, monitor customer engagement, and maintain the high level of service expected by their clients.

The Solution

Aspire CRM implemented a tailored Salesforce Sales Cloud and Service Cloud solution to centralise Hydro’s sales and service processes. The new system enabled automated lead capture, structured enquiry management, and real-time reporting dashboards, ensuring that every opportunity and client interaction was logged, tracked, and followed up efficiently. By integrating Salesforce, Aspire CRM empowered Hydro’s teams to deliver faster, more informed customer experiences while gaining full visibility of their sales pipeline.

The Results

With Salesforce in place, Hydro now benefits from complete transparency and control over its sales and service operations. The CRM solution has significantly improved enquiry tracking, customer response times, and the ability to forecast future business growth.

Hydro’s teams can now focus on building client relationships rather than managing manual data, with every interaction, opportunity, and project update accessible in real time. The result is a more responsive, efficient, and customer-focused business process — fully aligned with Hydro’s commitment to innovation and excellence.