Promethean is a global education technology company that designs interactive displays, software, and digital tools to enhance learning experiences for students and educators worldwide. With a strong focus on innovation, collaboration, and accessibility, Promethean helps schools and institutions create dynamic, engaging, and technology-rich classrooms. Its mission is to empower educators to inspire creativity and improve learning outcomes through meaningful digital interaction.

The Challenge

As Promethean expanded internationally, the company needed a better way to connect and collaborate with its global community of educators, distributors, and technology partners. Although Salesforce was already being used internally, there was no unified digital experience for external users to access resources, log support requests, or engage with Promethean teams. This created inefficiencies in communication, limited self-service capability, and increased support workload. The organisation required a modern, secure portal to improve accessibility, automate support processes, and enhance the customer experience.

The Solution

Aspire CRM worked with Promethean to design and implement a tailored Salesforce Experience Cloud solution. The new platform created a single digital hub where customers, partners, and educators could access resources, submit cases, and collaborate securely. Aspire configured custom user roles, streamlined navigation, and full integration with Promethean’s core Salesforce environment to ensure real-time data synchronisation across all interactions.

The Results

With its new Salesforce Experience Cloud portal, Promethean has achieved a step change in how it engages with its global audience. Educators and partners can now access training, submit support requests, and interact with Promethean experts directly — improving response times and overall satisfaction. The portal has reduced inbound administrative work while creating a more transparent, efficient, and connected user experience. Internally, teams benefit from real-time visibility into customer and partner activity, enabling data-driven decision-making and continuous improvement. The solution has become a key pillar of Promethean’s customer engagement strategy — strengthening relationships and supporting its mission to advance digital learning worldwide.