RE Spencer is a family-owned business with over 50 years of combined experience in the damage management industry. The company provides expert technical and operational support to major insurers, loss adjusters, and building surveyors across the UK. Their services include restoration and repair of domestic and commercial properties affected by water, fire, and smoke damage. With a reputation built on reliability and quality, RE Spencer is committed to delivering efficient, first-time-right service and maintaining strong, long-term relationships with clients through trust, responsiveness, and professionalism.

The Challenge

As RE Spencer continued to grow, managing field operations, scheduling, and on-site reporting became increasingly complex. The business relied heavily on manual coordination between teams, which often led to communication gaps, delays, and inconsistencies in data capture. Without a centralised system, tracking job progress, technician performance, and service outcomes was difficult. RE Spencer needed a field service solution that could streamline operations, improve communication between office and field teams, and enhance customer visibility throughout the service process.

The Solution

Aspire CRM implemented a tailored Salesforce Field Service solution designed to digitise RE Spencer’s operational workflows. The system provided real-time scheduling, job tracking, and automated reporting for every service appointment. Field technicians were equipped with mobile access to Salesforce, enabling them to update job statuses, capture site data, and record outcomes instantly. Aspire also delivered configuration and training to ensure smooth adoption and long-term system performance, empowering RE Spencer’s teams to deliver faster, more transparent, and higher-quality service.

The Results

With Salesforce Field Service in place, RE Spencer has transformed how it manages operations and customer service. The business now benefits from clear visibility into every stage of a job — from allocation to completion — reducing delays and ensuring customers are kept informed in real time. Efficiency across the workforce has improved, with fewer missed appointments and faster job resolution times.

The solution has also enhanced accountability and performance monitoring, allowing management to make data-driven decisions and continually improve service quality. RE Spencer now operates with the confidence, speed, and precision needed to uphold its commitment to excellence and reliability.