Government Operations Software
Empower your government to achieve its objectives, whether it’s improving citizen services, optimising engagement with residents, or streamlining administrative operations. Through access to citizen data, facilitating informed decision-making and personalised service delivery, Salesforce’s government operations software allows you to create deeper connections with your constituents, ultimately enhancing the overall government experience.
Enhanced Data Security
Streamlined Operations
Improved Citizen Engagement
Benefits of Salesforce Government Operations Software
Improve the Citizen Experience with Saleforce Government Cloud!
Citizen Self Service
Public Sector agencies can set up online channels for citizens to access a variety of self service options with the Salesforce Government Cloud. Search and retrieval of data, form printing and electronic transactions may also be part of this access.
Digital Transactions
All the capabilities that are needed to allow digital transactions between different public sector agencies are provided by Government Cloud. To achieve the desired organisational outcome, these digital transactions can also be optimised and focused on individual customers or segments.
Grants Management
Salesforce Government Cloud simplifies the Grants Management application. This is a lifecycle that shortens the process for both public authorities and their constituents, starting with initial reviews of applications to award grants, distribute funds and reports.
Citizen Enquiries
Salesforce Government Cloud allows data sharing between departments and functions, making management of citizen requests and enquiries simple. The answer to enquiries is easily available, eliminating frustratingly long wait times. The information provided is also accurate.
Problems Solved
Salesforce Government Operations Software
is Ideal if…
Fragmented Data Systems
Salesforce integrates data from various sources into a single platform, eliminating the inefficiencies and errors caused by using multiple, disconnected systems.
Manual Data Entry Errors
Salesforce’s automation capabilities minimise manual data entry, reducing human errors and ensuring more accurate and reliable data.
Slow Response Times
By automating case management and citizen service requests, Salesforce reduces the time it takes to address and resolve issues, leading to faster responses and higher satisfaction.
Lack of Coordination Between Departments
Salesforce fosters improved communication and collaboration between different departments by providing a unified platform for sharing information and tracking joint efforts.
Inefficient Workflow Processes
Automating routine and repetitive tasks with Salesforce streamlines workflows, reduces administrative burden, and speeds up processes like permit approvals and license renewals.
Limited Reporting and Analytics
Salesforce offers robust reporting and analytics tools that provide real-time insights and comprehensive data analysis, overcoming limitations of basic or outdated reporting systems.
Poor Citizen Engagement
Salesforce’s tools for managing communication and outreach help local governments engage more effectively with constituents, addressing their needs and gathering feedback more efficiently.
Inadequate Case Tracking
With Salesforce, every case or request is tracked from start to finish, ensuring nothing falls through the cracks and improving follow-up and resolution rates.
Difficulty in Resource Management
Salesforce’s analytics and resource allocation tools enable better tracking and management of resources, optimising their use and helping to prevent waste and inefficiencies.
Get Started with Salesforce Agentforce for the Government Sector
The future of AI-controlled government is bright, and with Salesforce Agentforce, public institutions can fully harness the potential of AI to create a more effective and citizen-focused government.
Intelligent Chatbots
Salesforce Agentforce leverages AI-powered chatbots and virtual assistants to handle public enquiries efficiently. This feature reduces the burden on call centres by providing real-time responses, guiding citizens to the appropriate services, and escalating complex cases to human agents when needed.
Predictive Analytics
By analysing trends in service requests, Agentforce employs predictive analytics to help local government bodies allocate resources more effectively. This data-driven approach enables authorities to anticipate potential service disruptions and optimise operational planning.
Automation of Admin Tasks
Agentforce automates key administrative functions such as application processing, permit management, and complaint resolution. This automation minimizes errors and processing times, freeing up human personnel to focus on strategic initiatives and more complex issues.
Personalised Citizen Engagement
The platform tailors its responses based on previous interactions, ensuring that each citizen receives a more personalised experience. By understanding individual needs, Agentforce enhances public service accessibility and contributes to building trust in government services.
Aspire CRM support packages
Why Choose Aspire CRM for Your Salesforce Support
Personalised Approach
Aspire CRM goes beyond a one-size-fits-all solution, taking the time to understand each client’s unique needs and tailoring our services accordingly.
Salesforce Experts
Unlike other MSPs, we specialise exclusively in Salesforce, with a team of certified professionals who are experts in Salesforce implementation, customisation and optimisation.
Strategic Partnership
Aspire CRM aren’t just getting a vendor; we’re a strategic partner dedicated to your success. We prioritise proactive maintenance and continuous improvement to ensure that your Salesforce environment is always optimised.
Customer success
Our Local Government Success Stories…
Folkestone & Hythe Council
Folkestone and Hythe Council is a local government body that serves the district of Folkestone and Hythe in Kent, England. As a local council, it is responsible for providing a wide range of services to the community, including planning and development, waste management, housing, leisure and recreation, environmental health, and community services.
Durham County Council
Durham County Council is a prominent local government authority dedicated to serving its community with effective and efficient services. With a commitment to continuous improvement, the Council sought to enhance its case management process to better serve its constituents. They were in need of an effective Public Sector CRM solution.
Cormac
Formed in 2012 as a highways, engineering and construction specialist, Cormac is an arm’s length management organisation (almo), part of the Corsey Group of companies that is wholly-owned by Cornwall Council. they deliver these services to Cornwall Council, other public bodies, and a portfolio of private clients including major civil engineering contractors and consulting engineers.
Cantium Business Solutions
Cantium is a leading ICT partner offering customised IT solutions to the UK public sector and its supply chain. They redefine outsourcing by early engagement, precise requirements, and expert insights. As a LATCo owned by Kent County Council, they prioritise generating profit for community support.
National Disability Authority
The National Disability Authority (NDA) is an independent statutory body in Ireland that is responsible for promoting and supporting the rights and inclusion of people with disabilities. Established by the Irish Government, the NDA works to ensure that people with disabilities can fully participate in society, access their rights, and have equal opportunities in all aspects of life, including education, employment, healthcare, transportation, and more.
Tandridge District Council
Tandridge District Council is a local government authority in Surrey, England, responsible for delivering essential services to the residents and businesses within the district. The council manages a wide range of functions, including waste collection, planning and development, housing services, and community support.
EELGA
The East of England Local Government Association (EELGA) is a membership body representing local authorities in the East of England. EELGA provides strategic support, advocacy, and collaborative opportunities to enhance local government operations and public service delivery across the region.
Rutland County Council
Rutland County Council is the governing body for Rutland. It is responsible for providing public services to the local community, including education, social services, transportation, planning, and waste management. The council operates with a focus on maintaining the county’s unique character, supporting local businesses, and enhancing the quality of life for its residents.
Government of the Virgin Islands
The Government of the Virgin Islands, located in the Caribbean, manages a range of public services for its citizens, including healthcare, education, and infrastructure. As a public sector organisation, it faces the challenge of ensuring efficient service delivery while navigating complex processes and regulations.
GMCA
The Greater Manchester Combined Authority (GMCA) is a governing body that oversees strategic decision-making for the Greater Manchester region in England. Established in 2011, it consists of the leaders of the ten local councils within the metropolitan area, along with the Mayor of Greater Manchester, who has additional powers over areas like transport, policing, and housing.
Contact Us
Do you have enquiries about government operations software? We provide solutions. Schedule a brief, complimentary meeting to engage with our reliable consultants and explore how we can elevate your Salesforce investment without any financial commitments.
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01332 219027
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