Rutland County Council is the governing body for Rutland. It is responsible for providing public services to the local community, including education, social services, transportation, planning, and waste management. The council operates with a focus on maintaining the county’s unique character, supporting local businesses, and enhancing the quality of life for its residents. Rutland County Council is also known for its commitment to sustainability and preserving the natural environment of the region.
The Challenge
Rutland County Council faced significant challenges with their existing Salesforce implementation. Over time, their Salesforce org had accumulated a lot of unnecessary and outdated code, leading to inefficiencies and difficulties in management. The system’s current state was far from optimal, with overly complex configurations and automations that hampered its effectiveness. The council needed a solution that could simplify their Salesforce environment, reduce the reliance on excessive code, and create a more streamlined, easily manageable system.
▹ Outdated and Inefficient Configuration: The Salesforce org was cluttered with unnecessary code and outdated configurations, making it difficult to manage and operate efficiently.
▹ Complex Automation: The existing automation was overly complex and not optimised, leading to inefficient system performance.
▹ Need for Simplification: The council required a simplified Salesforce environment that was easier to manage and more efficient in its operations.
▹ Suboptimal System Performance: The overall state of the Salesforce org was far from optimal, impacting the council’s ability to utilise the platform effectively.
The Solution
Aspire CRM undertook a comprehensive review of Rutland County Council’s Salesforce org to identify areas that needed improvement. After a detailed analysis of the existing code, configurations, and automations, Aspire CRM recommended starting fresh with a completely restructured Salesforce environment. This involved significantly reducing the amount of unnecessary code and implementing more streamlined, automated systems that were easier to manage.
▹ Complete Org Overhaul: Recommended and implemented a fresh start by rebuilding the Salesforce org to eliminate unnecessary code and outdated configurations.
▹ Simplified System Architecture: Reduced the complexity of automation and configurations, making the system more efficient and easier to manage.
▹ Focus on Automation: Introduced more streamlined and automated processes to improve system performance and reduce manual intervention.
▹ Enhanced Manageability: Created a more user-friendly and manageable Salesforce environment tailored to the council’s operational needs.
The Results
The collaboration between Rutland County Council and Aspire CRM resulted in a vastly improved Salesforce environment that was simpler, more efficient, and easier to manage. The reduction of unnecessary code and the implementation of streamlined automations led to a more responsive and reliable system. As a result, the council experienced better system performance, with reduced complexity allowing for quicker and more effective use of Salesforce. This transformation not only improved day-to-day operations but also positioned the council for future scalability and adaptability, ensuring that their Salesforce org could grow and evolve with their needs.
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Improvement in System Performance
Reduction in System Complexity
Increase in Operational Efficiency
WHAT our CUSTOMERS ARE SAYING
Customer Testimonials
“Partner was excellent, very thorough and clear throughout the process. Made us feel valued and made every effort to take the time out to explain things to us in a way we understood. Would highly recommend for any work you require to be carried out on Salesforce. We’ve already got them working on more projects for us and are looking forward to working with them into the future.”
“The team had experts in various fields including technical, communication and most importantly sales. This helped structure our Salesforce system to not be too labour intense for the sales team, which will encourage adoption. Aspire had all bases covered meaning that if our team had questions in any area, one of the Aspire team could find the solution and articulate in the correct manner so that it was easily understood.”
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