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Jay Chatwin,

Managed Service Consultant

Hi, my name is Jay and I’ve been working here at Aspire for over half a year now. I help our customers find solutions to their issues and work collaboratively to resolve them, ensuring their business processes run smoothly. I also help design, build and deploy enhancements to their Salesforce instance in order to drive operational success.

What Does Your Role Encompass? 

As mentioned, I help our customers with issues they may encounter inside their Salesforce organisation. Every day I check our support cases and methodically work through each of them. After I’ve caught up with these, I move onto building enhancements and performing QA tests. Other than my consultant colleagues, I work very closely with all of our customers and am in regular contact with them via email or Teams.

What Are Your Areas of Expertise? 

I always pride myself on on my ability to think outside of the box. I have a knack for spotting solutions to problems that others may not have considered. I have a very good knowledge of Service Console having worked in this app the most over my Salesforce career. I currently work with a wide range of different Salesforce products including, but not limited to, Service Cloud, Sales Cloud, Marketing Cloud, Tableau and MuleSoft.

Favorite Part of The Job? 

The team here are incredible. No matter which combination of colleagues it is I could be working on a project with, I know I have a strong support structure behind me with great knowledge and expertise. They are also the some of the nicest people I’ve ever worked with which is always a bonus! I also love helping our customers solve niche issues – as I get a great feeling of satisfaction when we find a solution that fills all the customers requirements.

How do Our Culture & values resonate

with you?

We have built a tight knit team here that together form a well organised and effective group that plays off each others success and skills. We genuinely feel like a team that all works together to achieve the result we are looking for and I know I can rely on them all. It is great to have the opportunity to work with wide range of customers from different areas of business from all across the country. It allows me to build strong working relationships with these customers and to feel like I am an important part of their business success.

A Bit More About Jay

The traditional answer here is to mention my love for video games and film. However I also have a love for all things in the nerd culture. I collect and play Warhammer 40K, Yugioh and Pokemon and I have a huge passion for pop culture I.P.’s such as Lord of The Rings and Star Wars. I also play Golf every weekend and in a band as their guitarist every week.

Fun fact: I used to be an amateur horror film editor, having released a few short films with my brother which have been seen by such famous horror legends such as Eli Roth and Heather Donahue.

 

 

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Email

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Phone

01773 747722

Address

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